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Auto Orders are the easiest way to shop for your pets. You will get at least an Extra +5% on our already low prices and a free mystery gift box on your first order.

To setup your Auto Order, add any pet food, treats or cat litter and checkout as usual. Just before you checkout, you'll be asked if you want to upgrade to an Auto Order.

Next you'll decide every how many weeks you need your Auto Order. Then checkout and pay with the card you want to be used for all Auto Orders.

3 days before every Auto Order, we'll replace all items in your basket with your Auto Order and send you an SMS. You will then be able to checkout early, modify, delete or add items to your basket. If you do not checkout early, your Auto Order basket will automatically checkout after 3 days, charging your pre-selected card.

If you need to change your card, you can checkout your Auto Order early, paying with a different card. That card will then be used for all Auto Orders. Auto Orders will automatically be placed, charged and delivered, until you cancel your Auto Order.

If you need your Auto Order sooner than planned, you can checkout your order easily, from your accounts Auto Order menu.

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Auto Orders are free to setup, modify, upgrade or even cancel. You'll be making your life easier, with no hidden fees or charges.

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Yes you can! You will have the option to choose from one to every 8 weeks. When checking out, if you select to upgrade your order, this is the first thing we'll ask you to select.

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If your vet has told you to buy a certain diet for your pets, you can add them to an Auto Order. When adding these diets you'll be asked to confirm that you understand they're only for a limited amount of time. For Veterinary Diets, a member of our team will call you periodically before sending your Auto Order to confirm that you still need a prescription diet for your pet(s).

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If you'd like to cancel your Auto Order, please contact us or wait for your notification SMS 3 days before your next Auto Order and empty your basket. If there are no items in your basket at the time of your Auto Order, your future Auto Orders will be cancelled.